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How Smoves self storage works

Get a quote online, we collect from your home in Milan and its province, keep your things in our warehouse for a monthly rate and bring them back when you ask.

  1. 1. Request your quote

    Tell us how much space you need and for how long: you see the monthly rate and the pickup cost straight away, before confirming.

    Answer a few questions, from your phone too: how many square meters you need, for how long and where you are. The monthly rate appears as you choose, and it is fixed for the size.

  2. 2. Set a date and addresses

    Pick the day and time slot for the pickup, and the address we start from. If you then need another day, the first move carries no penalty, with 48 hours' notice: you only pay if the new day costs more.

    Confirm the pickup address and your preferred time slot. You add packing materials when you choose the pickup day: we bring them before the pickup, for €29 VAT included. If you'd rather we pack, tell us when you ask for the quote: you pay for the time, estimated up front.

  3. 3. We pick up

    We come to collect what you're storing. You, or someone you delegated, need to be there.

    On the agreed day, within your time slot, a Smoves agent (Smover) arrives and loads your things. Whoever is there, you or your delegate (the concierge counts), signs the pickup report. Every box and item is labeled and logged before it leaves for the warehouse.

  4. 4. Redelivery whenever you want

    We keep your things in our warehouse for a monthly rate. When you want them back, ask us with 48 hours' notice and we bring them to the address you choose: you pay for the redelivery at that point.

    Your things stay in the warehouse, logged one by one, for as long as you need. You can ask for them back before or after the planned date: if you committed to several months and close early, the pickup discount you got is adjusted.

What the service includes, and what costs extra

  • Stripe payment

    Pay online by card, and the booking is confirmed straight away. The pickup date can be moved by writing to us: the first time with no penalty, with 48 hours' notice, and if the new day costs more you pay the difference.

  • Rate fixed per size

    The rate depends only on the size. The pickup covers the stop at your place: extra loading time is paid by the hour, and you see the estimate before you book. Redelivery is priced when you request it.

  • Boxes to your door, or we pack

    Add boxes and tape to your booking and we bring them before the pickup. If you don't have time to pack, we do it: you pay for the time, estimated up front.

  • No van to rent

    We handle pickup, storage and redelivery: you don't rent a van, call a courier or make any trips.

If something goes wrong, write to us from your account: we answer Monday to Friday, usually within a few hours.

Who runs Smoves? Meet the team.

An open Smoves box with books, hoodie, lamp, basketball and other student belongings.

More fits than it looks

Books, clothes, the desk lamp, the ball you haven't touched since March. A 60 × 40 × 40 cm box holds plenty.

  • Books and notebooks
  • Clothes and shoes
  • Pots and sheets
  • Personal items

When it helps, beyond June

For anyone who has to clear their place for a while and doesn't want to carry everything along.

  • End of academic year

    Leaving your dorm in June and heading home. You don't want to haul everything on the plane or ask family to come with a van.

  • Semester abroad

    Away for 4–6 months and don't know where to leave your things. Smoves stores them and redelivers them when you return.

  • Temporary sublet

    You sublet your room for a few months and need to clear it. Your things stay safe until you're back.

  • Moving in stages

    The old place has to go, the new one isn't ready yet. We hold your boxes in between and bring them to the new home once you have the keys.

Rates by floor space

One size per square meter, from 1 to 30 m²: pick the closest to what you need, the quote gives you the exact monthly rate.

Scroll through the sizes and choose one for your quote.

You see the exact monthly rate in the quote. Pickup and redelivery are charged separately

Monthly rate with no minimum commitment: if you commit to more months, the discount goes on the pickup.

Frequently asked questions about how it works

Do I have to be home on pickup day?

Not you, but someone does: a person you delegated, such as the concierge, a roommate or a relative. Whoever is there signs the pickup report, and we label and log every item before leaving.

How do I know how many square meters I need?

The calculator tells you: add your items, or tell the assistant what you need to store and it writes the list for you, and you get the size in m². It is an estimate, not a binding quote, and it is there to give you the order of magnitude before the real quote.

When do I pay, and what do I pay for?

The pickup and the first month are charged five working days before the pickup, or straight away if it is sooner. After that the monthly rate is charged to your saved card every month, until you ask for the redelivery — which you book and pay for when you need it. The online quote shows you the rate and the pickup before you confirm.

Can I move the pickup?

Once booked, the pickup can't be canceled or refunded, but the date can be moved: the first move carries no penalty if you tell us at least 48 hours ahead, from the second one you pay 30% of the pickup, and if the new day costs more you pay the difference either way. The dates you see in the form are genuinely available: the booking confirms itself, with no waiting.

How do I ask for my things back?

From your account or by writing to us, with at least 48 hours' notice: you pick the date and the address, in Milan or one of the provinces around it, and the redelivery is priced then, based on the day you choose. On the same notice you can postpone it or change the address.

Who answers if something goes wrong?

We do, in chat or at info@smoves.it. Our operators are there Monday to Friday, 9 to 19, and we usually reply within a few hours.

From people who tried it

Verified reviews on Trustpilot.

“Excellent service. Whenever I had doubts or questions, they responded very quickly, within a day or two max. The redelivery service is as quick and convenient as it possibly can be, made my life as a student very easy.”

Adrian G. · Reviewed on

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“Everything was super easy, very fast response from the company, the boxes were kept properly, any additional requests were granted. Would recommend!”

Viktor N. · Reviewed on

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“Thank you very much for your support while we moved out of the student residence. The service was very professional and communication very clear and fast. We will be using your service again soon.”

Mafalda · Reviewed on

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