Support
How can we help?
Pick the channel that suits you best — we reply within a few business hours. For ongoing bookings, chat or email are the fastest.
Our channels
Phone
Mon–Fri 9:00–19:00. For urgent matters about an ongoing pickup or delivery.
Call — +39 392 372 3684AI Chat
The Smoves assistant answers questions on pricing, procedures and booking in real time. Complex cases get routed to us.
Open chat — Available 24/7 on the siteDM us for quick questions or follow us to stay in the loop. We reply during business hours.
DM us — @smoves.itWorking hours
We're operational Monday to Friday, 9:00–19:00. Email and AI chat are active outside office hours; we'll get back to you on the next business opening.
Write to us
For contractual requests, reports or complaints, write directly to our customer service — we usually reply within a few hours.
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