Leave the room,we take careof your things.

Everything you need: door-to-door pickup, secure storage in Milan and delivery on your return — all included in the price. You pay online via Stripe and the quote is locked at booking. If you don't have boxes, you can add packing materials: we'll deliver them before pickup.

It depends on what you're storing: the S (40×30×30 cm) is for small heavy items, the M (60×40×40 cm) for the bulk of everyday things, the L (80×40×40 cm) for bulky-but-light items. All hold up to 20 kg and you can mix sizes within the same order. For particularly bulky items there's also a made-to-measure XL size, on request: contact support before booking.

We operate in the municipality of Milan: we pick up and deliver to any address within the city limits. Enter your address in the booking form to check coverage instantly. More Italian cities are coming soon: write to us at info@smoves.it and we'll let you know as soon as we open in yours.

Before payment you can freely edit or cancel from your account. After payment you can cancel for free, with a full refund, up to 7 days before pickup; you can also request a delivery postponement or update the address up to 7 days before the scheduled date. Beyond these deadlines, or after pickup, email us at info@smoves.it: we assess each case individually.

You pay once per booking, online via Stripe by credit/debit card or Apple Pay: traceable payment, automatic email receipt, instant confirmation and free cancellation with a full refund up to 7 days before pickup. It's the safest and fastest way for everyone.

Normally we don't accept this payment method, but if card isn't an option for you, email us at info@smoves.it or use the Support page and we'll see whether we can arrange a custom cash payment for you.

At the moment we don't provide external insurance for the service; however, we handle your boxes with the utmost care to avoid any kind of damage and, should something unexpected happen, we are liable up to €100 per box.