Your September return move: when to book the redelivery, what to get ready in the new apartment, what to check on the day, and the mistakes that come back every year.
For a September return move, book the redelivery as soon as you have the address of your new place, and in any case two weeks before the day you want the boxes. Date and address can be moved up to 2 days before, so booking early doesn't tie you down. Book late and you get whatever dates are left.
The date to count back from is the start of classes: at Politecnico di Milano the first semester of 2026/2027 starts on 14 September 2026. The table below is for anyone who left their things in temporary storage in Milan in June and wants them back for September.
| When | What you do | What happens if you skip it |
|---|---|---|
4 weeks before | Fix the date and confirm the redelivery address | You book against an address that then changes, and the redelivery chases an apartment that isn't yours any more |
2 weeks before | Cleaning done, utilities on, somewhere to put the boxes down | The boxes end up stacked in an empty room |
2 days before | Last chance to move the date or the address yourself | After that, a change is agreed by writing to us |
On the day | Count the boxes and check their outside before the operator leaves | A discrepancy noticed three days later is hard to reconstruct |
First you need to know where the boxes are going. If you've signed the contract, you have the address. If you're still apartment-hunting, think of somewhere temporary: a friend, a transitional student residence, your parents if they live in the province. The options for anyone between two places are on the moving and storage in Milan page.
Even with a contract starting on 1 September, the keys often arrive a few days later: that week the agency is holding the keys to half of Milan. Don't put the redelivery on the first possible day, and leave two or three days of margin. You book it from your account, with the date and the new address.
When the boxes arrive it helps if the apartment is already clean, with utilities on and at least a bed and a table. Otherwise they go in a corner, and they stay in that corner until you buy the table.
Think about how the person carrying the boxes gets in, too, and tell us before the day, especially if the building has quirks:
Does the elevator work? And does a box fit in it?
Do you need a permit to stop a vehicle at the door? In Milan, occupations of up to 14 days for a move require a temporary public-space occupation permit and the Canone Unico charge, and they aren't requested the day before.
Who opens the door: you, or someone you delegate, like a flatmate, the concierge or a friend.
Stairs, inner courtyards, gates that lock at a certain hour.
A week before, check the booking again: date, address, notes. If you've changed phone number or address in the meantime (it happens more often than you'd think), tell us now.
Also decide which box to open first. Usually that's sheets, a towel, two plates and the books for the first classes. The first night in a new place goes much better when you know which box the sheets are in.
Between two apartments and need somewhere for your things?
We pick up from the place you're leaving and keep everything in storage until the new one is ready. You book the redelivery once you have the keys.
Would you rather talk to a person?+39 02 999 444 21WhatsApp
Moving storageWhen the boxes arrive, check two things: the number of boxes, which should match what was logged at pickup, and their outside condition. Every box has a code that identifies it from pickup day, so the count is quick.
If something doesn't add up, tell the operator straight away. A problem spotted on the spot is much easier to reconstruct than one found three days later.
Don't open everything on the first evening. Start with the priority box, if you packed one before pickup (our how to pack your boxes guide explains how, for next time). Then go in order: what you need to sleep and eat, clothes and everyday things, and books and notes last. The notes can wait: the first lecture is almost always an introduction.
Keep the empty boxes, you'll need them again in June. If you have no space, they go in paper recycling, or to someone moving in around the same days.
There are three, and they come back every September. The most frequent is booking the redelivery before you have the keys, and finding the boxes in front of a locked door. Then there's leaving no margin on the date: in September schedules fill up, and you only get the time slot you want if you ask early. The last is moving without telling us, because whoever brings the boxes goes to the address in the booking, not the one in your head.
Updating an address costs one message. If your case looks like none of these, write to us from the contacts page before booking: a return is easier to sort out on paper than on the landing.
If your things are already in storage with us, you book the redelivery from your account: pick the date and the new address, see the price and confirm. If you need somewhere to keep them between two places, the space calculator tells you which size to take.
For questions about dates, addresses or unusual cases, message us in chat or at info@smoves.it, Monday to Friday from 9 to 19. We usually reply within a few hours. Why I know this problem up close is on about us.
At least two weeks before the day you want your boxes. Date and address can be moved up to 2 days before redelivery, so booking early costs you no flexibility.
Yes, up to 2 days before the scheduled date, from your account or by writing to us. The new address can be in Milan or one of the provinces around it. And if the new home is in Turin or Paris, your things are shipped on a quote.
Either you or someone you delegate: a flatmate, the concierge, a friend. Say who when you book, so the operator knows who to look for.
Don't book redelivery for the first day of your contract. Leave two or three days of margin, because keys often arrive late. A booked date can be moved up to 2 days before; a vehicle that finds a locked door has to come back another time.
Redelivery is paid separately from the monthly rate and the pickup: you book it from your account when you need it and pay for it then. The price is worked out by the same engine as the pickup, depends on the day and the address you choose, and you see it before confirming.
Yes, and it's the most common case in September: picked up from one apartment in June, redelivered to another in September, even in a different province, Monza or Bergamo alike. The price is worked out on the new address and the day you choose, and you see it before confirming.
Between two apartments and need somewhere for your things?
We pick up from the place you're leaving and keep everything in storage until the new one is ready. You book the redelivery once you have the keys.
Would you rather talk to a person?+39 02 999 444 21WhatsApp
Moving storageHow many boxes you need for a move, from a single room to a three-bedroom: the table by home type, the right sizes, what goes in each box and how much it can weigh.
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Where to find moving boxes: the supermarkets and stores that give them away, the big stores and websites that sell them, swap groups, and when it makes sense to have them brought to your door with the move.
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Verified reviews on Trustpilot.
“Excellent service. Whenever I had doubts or questions, they responded very quickly, within a day or two max. The redelivery service is as quick and convenient as it possibly can be, made my life as a student very easy.”
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Read on Trustpilot“Everything was super easy, very fast response from the company, the boxes were kept properly, any additional requests were granted. Would recommend!”
Viktor N. · Reviewed on
Read on Trustpilot“Thank you very much for your support while we moved out of the student residence. The service was very professional and communication very clear and fast. We will be using your service again soon.”
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