Refund Policy

The Smoves service is activated upon payment of the booking. Once payment is completed, the booking is considered confirmed and cannot be cancelled independently by the user. This policy reflects the operational costs of planning the pickup and logistics that are initiated immediately after confirmation.

You can freely modify or cancel your booking before completing payment. No charges apply.

Once payment is completed: • The booking cannot be cancelled independently by the user. • No automatic refund is provided. For exceptional circumstances (e.g. documented force majeure events, system errors attributable to Smoves), you can contact us at info@smoves.it. Each case will be assessed individually and promptly.

If you need to postpone your delivery date, you can request it from your dashboard up to 10 days before the agreed date. Postponement is free unless otherwise communicated.

In case of documented damage or loss attributable to Smoves, compensation is governed by the Terms of Use. Contact us promptly at info@smoves.it with photographic documentation and a description of the items.

Approved refunds are issued via the same payment method used for the booking within 10 business days of confirmation.

For any request regarding cancellations or refunds: info@smoves.it Owner: [COMPANY NAME], [VAT NUMBER], [ADDRESS], Milan. Last updated: March 2026.